Konto- und Datenloschung

1. How to Request Deletion

To request deletion of your AI Employee account or specific data associated with it, follow these steps:

1. Send an email to support@wamino.ai from the email address registered to your AI Employee account.
2. Use one of the following subject lines:
   • "Account Deletion Request" — to delete your entire account and all associated data.
   • "Data Deletion Request" — to delete specific categories of data (e.g., chat history, workflow runs, connected integration data) without closing your account.
3. In the body of the email, include:
   • Your full name and the email address on the account.
   • For data-only requests, the specific categories of data you want deleted.
4. We will verify your identity by confirming the request from the account's registered email address. Additional verification may be requested if the request appears to come from a third-party.
5. We will confirm receipt within 3 business days and complete verified deletion requests within 30 days, in line with GDPR and CCPA timelines.

In-app: you may also initiate deletion from the mobile app by going to Settings → Account → Delete Account, which sends the same request to our support team.

2. What Data Is Deleted

Upon verified account deletion, the following data is permanently deleted from our active production systems:

• Account profile information (name, email, password hash)
• Company and team membership records
• AI Employee configurations, including roles, authority limits, instructions, and workflow definitions
• Chat history, prompts, and AI-generated outputs associated with your account
• Task execution logs and workflow run history
• OAuth authorization tokens for connected third-party services (Google, Microsoft, QuickBooks, Shopify, Slack, Telegram, etc.)
• Files, attachments, and documents uploaded to your account
• Contact form submissions and support correspondence
• Push notification tokens and device identifiers
• Custom settings and preferences

Revoking OAuth tokens stops any further data exchange between AI Employee and your connected third-party services. Data that already exists within those third-party services (e.g., calendar events we created, invoices we created in QuickBooks) is not automatically removed from those services — you must manage that separately within each third-party platform.

3. What Data Is Retained and Why

Some data may be retained after account deletion where we have a legal obligation, legitimate business interest, or technical constraint. Specifically:

• Billing and tax records: invoices, payment records, and subscription history are retained for up to 7 years to comply with U.S. federal and state tax law and financial record-keeping requirements.
• Security and audit logs: limited audit logs (login events, security incidents) are retained for up to 12 months for fraud prevention, security investigations, and legal compliance.
• Anonymized/aggregated analytics: data that has been de-identified and aggregated such that it cannot be associated with you is retained for product analytics and does not contain personal information.
• Backups: encrypted backups may contain your data for up to 30 days after deletion from primary systems, after which they are automatically overwritten.
• Legal holds: data subject to an active legal hold, subpoena, or regulatory requirement will be retained for the duration of that requirement.

No retained data is used to train AI models or for marketing purposes after deletion.

4. Deleting Specific Data Without Closing Your Account

You can request deletion of specific categories of data while keeping your account active. Common requests we support:

• Chat history and AI conversation logs
• Data imported from a specific integration (e.g., all Gmail data)
• Uploaded files and attachments
• Workflow run history and task logs
• A specific AI Employee configuration

Many of these can be deleted directly inside the app via Settings → Data & Privacy. For anything you cannot delete yourself, email support@wamino.ai with the subject "Data Deletion Request".

5. Contact Us

For any questions about deletion of your account or data, or to check the status of a request:

• Email: support@wamino.ai
• Contact form: ianai.co/contact

For more information about how we handle personal data, see our Privacy Policy.