# Wamino — AI Employee Platform > Wamino AI employees handle booking, customer support, invoice follow-up, and daily operations. Connect QuickBooks or Shopify. Start a 7-day free trial. Wamino is an AI employee platform for growing businesses. It combines role-specific AI workers, scheduled routines, connected business tools, approval limits, and action logs to help with booking, customer support, invoice follow-up, and operations. ## Product and pricing Depending on the role and connected tools, AI employees can book appointments, answer customer questions, follow up on invoices and quotes, monitor orders and inventory, and prepare operational updates. Booking Assistant and Marketing Specialist roles can start without an ERP connection. Starter costs $99 per month billed annually, or $119 billed monthly, for one AI employee. Standard includes three AI employees and Advanced includes eight. Phone is an optional add-on for Starter, charged separately from the base plan. Working hours, channels, voice minutes, and SMS allowances vary by plan. See the pricing page for the full comparison. Start a 7-day free trial with no credit card required. Choose an AI employee role, add your business information, and configure permissions and a routine. Connect QuickBooks Online, Shopify, or ianaiERP if your selected role requires it. Review its actions and adjust the setup as you go. ## Integration availability Available business integrations include QuickBooks Online, Shopify, and ianaiERP. Capabilities and AI employee roles vary by integration. Xero, NetSuite, and the other integrations labeled Coming Soon are planned. Check the integrations page for availability before choosing a role. - [ianaiERP](https://www.wamino.ai/integrations/ianaierp) — Available; see supported roles and capabilities. - [QuickBooks](https://www.wamino.ai/integrations/quickbooks) — Available; see supported roles and capabilities. - [Shopify](https://www.wamino.ai/integrations/shopify) — Available; see supported roles and capabilities. - [Xero](https://www.wamino.ai/integrations/xero) — Coming soon; planned integration. - [NetSuite](https://www.wamino.ai/integrations/netsuite) — Coming soon; planned integration. - [Zendesk](https://www.wamino.ai/integrations/zendesk) — Coming soon; planned integration. - [HubSpot](https://www.wamino.ai/integrations/hubspot) — Coming soon; planned integration. - [Salesforce](https://www.wamino.ai/integrations/salesforce) — Coming soon; planned integration. - [Intercom](https://www.wamino.ai/integrations/intercom) — Coming soon; planned integration. - [Freshdesk](https://www.wamino.ai/integrations/freshdesk) — Coming soon; planned integration. - [Pipedrive](https://www.wamino.ai/integrations/pipedrive) — Coming soon; planned integration. - [Mailchimp](https://www.wamino.ai/integrations/mailchimp) — Coming soon; planned integration. ## Product documentation - [AI employee platform](https://www.wamino.ai/) - [AI booking assistant](https://www.wamino.ai/booking-assistant) - [AI employee roles](https://www.wamino.ai/personas) - [QuickBooks customer operations](https://www.wamino.ai/personas/qbo-customer-ops) - [Shopify store manager](https://www.wamino.ai/personas/store-manager) - [How Wamino works](https://www.wamino.ai/how-to-use) - [Pricing and plan limits](https://www.wamino.ai/pricing) - [What is an AI employee?](https://www.wamino.ai/guides/what-is-ai-employee) - [Blog](https://www.wamino.ai/blog) - [Contact](https://www.wamino.ai/contact) - [Full text summary](https://www.wamino.ai/llms-full.txt) ## Company Wamino is operated by Ianai Systems, Inc. ## Frequently asked questions ### What is Wamino? Wamino is an AI employee platform for growing businesses. It combines role-specific AI workers, scheduled routines, connected business tools, approval limits, and action logs to help with booking, customer support, invoice follow-up, and operations. ### How does an AI employee differ from a chatbot? A basic chatbot responds to messages. A Wamino AI employee is configured for a business role with tools, scheduled routines, and rules for when to act or ask for approval. Some general-purpose AI assistants also offer tools and scheduling; compare the workflow, available integrations, and oversight each product provides. ### Which business tools does Wamino integrate with? Available business integrations include QuickBooks Online, Shopify, and ianaiERP. Capabilities and AI employee roles vary by integration. Xero, NetSuite, and the other integrations labeled Coming Soon are planned. Check the integrations page for availability before choosing a role. ### What can AI employees do for a growing business? Depending on the role and connected tools, AI employees can book appointments, answer customer questions, follow up on invoices and quotes, monitor orders and inventory, and prepare operational updates. Booking Assistant and Marketing Specialist roles can start without an ERP connection. ### Can I control what an AI employee is allowed to do? Yes. You configure the role, permissions, approval thresholds, and escalation rules. The AI employee works within those boundaries and records its actions for review. Available autonomy levels and history retention depend on your plan. ### How much does Wamino cost? Starter costs $99 per month billed annually, or $119 billed monthly, for one AI employee. Standard includes three AI employees and Advanced includes eight. Phone is an optional add-on for Starter, charged separately from the base plan. Working hours, channels, voice minutes, and SMS allowances vary by plan. See the pricing page for the full comparison. ### How do I get started with Wamino? Start a 7-day free trial with no credit card required. Choose an AI employee role, add your business information, and configure permissions and a routine. Connect QuickBooks Online, Shopify, or ianaiERP if your selected role requires it. Review its actions and adjust the setup as you go. ## AI employee roles ### Sales Representative Your AI Sales Representative monitors your pipeline, follows up on quotes, negotiates within authority, and converts deals — all without human intervention. [Role details and required integrations](https://www.wamino.ai/personas/sales-representative) ### Customer Support Agent Your AI Customer Support Agent handles inquiries across every channel, checks real data in your systems, and resolves issues — or escalates intelligently. [Role details and required integrations](https://www.wamino.ai/personas/customer-support) ### Marketing Assistant Your AI Marketing Assistant identifies leads, segments customers, coordinates campaigns, and tracks competitive intelligence — turning data into pipeline growth. [Role details and required integrations](https://www.wamino.ai/personas/marketing-assistant) ### Operations Manager Your AI Operations Manager oversees inventory, procurement, order fulfillment, and vendor relationships — keeping your supply chain running smoothly. [Role details and required integrations](https://www.wamino.ai/personas/operations-manager) ### Accountant Your AI Accountant manages invoicing, payment collection, receivables aging, and financial reporting — keeping your books clean and cash flowing. [Role details and required integrations](https://www.wamino.ai/personas/accountant) ### Business Director Strategic oversight role that monitors business health, analyzes financials, sets direction, and coordinates the AI Employee team. Delegates operational tasks and drives company-wide priorities. [Role details and required integrations](https://www.wamino.ai/personas/business-director) ### Customer Operations Manager Your all-in-one customer-facing operations manager for QuickBooks. Handles estimates, invoices, customer relationships, and payment follow-ups. [Role details and required integrations](https://www.wamino.ai/personas/qbo-customer-ops) ### Supply Manager Your supply chain and inventory specialist for QuickBooks. Monitors stock, creates purchase orders, and manages vendor relationships. [Role details and required integrations](https://www.wamino.ai/personas/qbo-supply-manager) ### Store Manager The all-in-one AI Employee for POS and ecommerce businesses. Handles orders, customer inquiries, sales, inventory lookups, payment tracking, and basic analytics. [Role details and required integrations](https://www.wamino.ai/personas/store-manager) ### Customer Service External-facing customer support for POS and ecommerce businesses. Handles order status inquiries, returns and refunds, product questions, and order modifications. [Role details and required integrations](https://www.wamino.ai/personas/pos-customer-service) ## Core concepts ### Task A Task is an individual action that an AI Employee performs — sending an email, creating a purchase order, calling a customer, or updating a record. Tasks are the building blocks that combine into routines and procedures. [Read more](https://www.wamino.ai/concepts/task) ### Routine A Routine is a recurring automated workflow that an AI Employee executes on a schedule. Morning AR checks, daily quote follow-ups, weekly inventory reports — routines ensure nothing falls through the cracks. [Read more](https://www.wamino.ai/concepts/routine) ### Schedule A Schedule defines when and how often an AI Employee's routines and tasks execute. Schedules can be time-based (daily at 8 AM), event-triggered (when a new order arrives), or condition-based (when inventory drops below threshold). [Read more](https://www.wamino.ai/concepts/schedule) ### Procedure A Procedure is a step-by-step business process that includes decision points, conditional branches, and escalation rules. Unlike rigid automations, procedures allow AI Employees to adapt based on context — following the right path for each situation. [Read more](https://www.wamino.ai/concepts/procedure) ### Goal A Goal is a measurable objective that shapes how an AI Employee prioritizes and executes work. Goals like 'reduce overdue AR by 30%' or 'respond to all inquiries within 5 minutes' give AI Employees purpose and allow you to track their performance. [Read more](https://www.wamino.ai/concepts/goal) ### Experience An Experience is crystallized knowledge that an AI Employee builds over time by processing real conversations. Cases are automatically extracted from interactions, clustered by scenario type, and distilled into reusable expertise guides — complete with confidence scores, resolution steps, and edge cases. New AI Employees can bootstrap with pre-seeded experiences, while seasoned ones continuously refine their knowledge base. [Read more](https://www.wamino.ai/concepts/experience)